customer information

Important customer information

 
After a few customer complaints claiming not to have received their order and asking for their refund, the shipping method "normal" is no longer available.
 
All shipments are now with TRACKING number (except "eco Europe" and "eco Outside Europe").
 
THE AMOUNT OF SHIPPING IS THE SAME ON ALL ITEMS (except large items), namely:
 
For the first item: 3.20 € destined for France, and € 1.70 for the following.
 
Caution: To know the shipping charges for destinations Outside France, simply add the item you want in your cart and select the appropriate shipping method. You can then either, go to order checkout or delete the item from your cart and continue shopping.
 
The amount of shipping is decreasing on all product categories.
 
It is important to note that the term "shipping" costs included treatment, comptabiité, packaging, financial expenses related to PAYPAL, and of course postage.
 

Thank you to read the Terms and Conditio

Important customer information

The "delivery time" announced on each product detail page is for all orders destined to France metropolitan and it is given only as an indication (La Poste does not commit to any delay for "mail" expedition ) And therefore, it can not  be a commitment of CHEAPATLEAST.

The delivery time for shipments to all destinations outside metropolitan France is too fluctuating to be precisely indicated. It takes from 10 to 30 days according to the geographical zones of the deliveries.

All shipments are now with TRACKING number (except "eco Europe" and "eco Outside Europe").

THE AMOUNT OF SHIPPING IS THE SAME ON ALL ITEMS (except large items), namely:

For the first item: 3.00 € destined for France, and € 0.90€ for the following.

NOTE: To know the shipping charges for destinations Outside France, simply add the item you want in your cart and select the appropriate shipping method. You can then either, go to order checkout or delete the item from your cart and continue shopping.

The amount of shipping is decreasing on all product categories.

It is important to note that the term "shipping" costs included treatment, accounting, packaging, financial expenses related to PAYPAL, and of course postage (See page"shipping costs" of the site).

Thank you to read the Terms and Conditions

Addendum Concerning The Protection Of Buyers (Law Hamon)
 
Note: The following paragraphs concerning the right of withdrawal complement precision and do not replace the general conditions of sale available on the site.
 
Since 2014/06/13, the withdrawal period is 14 days.

As long as the order is not shipped, a customer can request the cancellation of his order by simple email.

However, the customer should know that Paypal does not reimburse the commissions that they receive during any order payment.
So the 6% processing fee paid to Paypal will be deducted from any possible refund of an order canceled by the customer!
Any order canceled by CHEAPATLEAST is, for its part, 100% refunded.

 
When order is already shipped, to exercise the right of withdrawal, the consumer must notify his decision to withdraw to the professional using a "durable form" (eg written letter sent by post, or e-mail).
 
Note that only item (s) of the order can be concern by withdrawal, in any case postage fees, freight forwarders fees or customs taxes and even less Return costs of item (s) are concerned, unless otherwise agreed with the seller.
 
To avoid any misunderstanding, good (s) subject of withdrawal must be returned to the seller in an indisputable way (sending with a tracking number) and sent in a NEW condition, as delivered initially, with no trace of using, wear or degradation. It is recognized that only retail box may show traces of manipulation.
 
It is therefore necessary for the buyer to be sure that item (s) reaches (reach) to the seller without damage.
 
A withdrawal form is available, it will be provided to the customer by mail upon simple request.
 
Said form is as follows (the buyer can copy the template below, respecting the conformity of the layout)
 
 
 
SEPARATE STANDARD WITHDRAWAL FORM TO FACILITATE THE RIGHT OF WITHDRAWAL
_________________________________________________________________________________
 
 
Notification of withdrawal
 
 
 
 To ………………………………………………………………………………………………..
 
............................................................... (***) (Name and address of the seller).
 
 
 
 I / We (**), the undersigned (s) notify / Notifies my / our (**) Purchase withdrawal to date
 
 
 
 Date (***):
 
Information about purchasing:
 
 
 
- Order No. (***): .......................................................................................
 
- Order Date (***): .......................................................................................
 
- Item (s) concerned (s) (name (s) and Item No.) (***): ..................................................................... ..................
 
- Platform of purchase: Cheapatleast.surinternet.com / RAKUTEN / Other (**)
 
 
 
 Name of the buyer (s) and nickname (if applicable) (***):
 
......................................................................
………………………………………………………………………………………………..….
 
 
 
 Address (s) of the buyer (s) (***):
 
 …………………………………………………………………………………………………...
 
 …………………………………………………………………………………………………...
 
 
 
 Reason (1) (***):
 
…………………………………………………………………………………………………...
 
 
 
 Signature of buyer (s) (only if this form is notified by mail) (***):
 
 
 
 
 
 Date of receipt of the application for revocation (*):
 
 
 
 Signature of seller (*):
 
 
 
 
 
 
 
 
_________________________________________________________________________________
 
 
 
(*) To be filled in by the professional.
 
(**) Delete / statement (s) need (s).
 
(***) To be filled by (the) buyer (s)
 
(1) Optional